⭐ FAQ — The Card Shop

Shipping & Delivery

Do you offer tracked shipping? Yes — all orders are shipped with tracking. Once a package is marked “Delivered” by the carrier, it is considered successfully delivered.

What if my package says delivered but I didn’t receive it? If the carrier marks the package as delivered, we are unable to issue refunds or replacements. We recommend checking with neighbors, your building office, or the carrier. We will assist you in opening a carrier investigation if needed.

What if my package is delayed or lost in transit? We will help you open a claim with the carrier. Refunds cannot be issued while the investigation is ongoing.

Can I change my shipping address after placing an order? We cannot modify addresses after checkout. Please ensure your address is correct before completing your order.

Do international customers pay import fees? International customers are responsible for any import duties, VAT, or customs fees charged by their country.

Product Condition

How do you package singles? All singles are inspected and shipped in protective packaging (sleeves, toploaders, or semi‑rigids depending on value).

How do you package graded cards? Graded cards are shipped exactly as received from the grading company. We do not guarantee subgrades or regrades.

Do sealed products have perfect condition? Sealed products may have minor cosmetic imperfections (dings, dents, shrink‑wrap flaws) from the manufacturer or distributor. These do not qualify for refunds or replacements.

What if my order arrives damaged? Contact us within 48 hours with clear photos of the packaging and product. We will assist you in filing a carrier claim.

Returns, Refunds & Cancellations

What is your return policy? Due to the nature of trading card products, all sales are final.

Do you offer refunds or exchanges? We do not offer refunds, returns, or exchanges on singles, graded cards, or sealed products.

Can I cancel my order? Orders cannot be cancelled once they have been placed.

Are there any exceptions? Exceptions may be made only if an incorrect item was shipped.

Order Protection & Fraud Prevention

Do you verify orders? We may request additional verification if an order is flagged by our system.

What if someone falsely claims non‑delivery or damage? Any fraudulent claims will be reported to the carrier and payment processor.

Do you document high‑value orders? Yes — we photograph or record all high‑value orders before shipping to ensure accuracy and protection for both parties.

General Questions

How often do you add new inventory? We add new singles weekly. Follow our Instagram for updates and card show announcements.

Do you buy collections? Yes — contact us through our Contact page or Instagram for collection inquiries.